Terms of Service

1. Introduction

Welcome to Canarlo. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services.

2. Definitions

• "Canarlo", "we", "our", or "us" refers to Canarlo
• "Services" refers to all services provided by Canarlo, including but not limited to web development, AI solutions, DevOps, and hosting services
• "Website" refers to canarlo.com and all associated pages
• "Client" or "you" refers to the individual or entity using our Services
• "Agreement" refers to any service agreement, contract, or statement of work between Canarlo and the Client

3. Our Services

3.1 Service Description

Canarlo provides digital services including:

• Web application development
• AI-powered solutions and automation
• DevOps infrastructure and cloud services
• Website hosting and maintenance
• Digital consulting and strategy

3.2 Service Provision

Specific services are provided under separate agreements which will detail:

• Scope of work and deliverables
• Timeline and milestones
• Pricing and payment terms
• Specific terms and conditions applicable to that project

3.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time. We will provide reasonable notice of significant changes that may affect ongoing projects.

4. Your Obligations

4.1 Acceptable Use

You agree to use our website and services only for lawful purposes. You must not:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Transmit harmful code, viruses, or malware
• Attempt to gain unauthorized access to our systems
• Use our services for fraudulent or deceptive purposes
• Harass, abuse, or harm other users or third parties
• Interfere with the proper functioning of our services

4.2 Account Security

If you are provided with login credentials for any of our services, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

4.3 Client Responsibilities

When engaging our services, you agree to:

• Provide accurate and complete information
• Respond to requests for information in a timely manner
• Provide necessary access, materials, and resources
• Review and approve deliverables within agreed timeframes
• Make payments according to agreed terms

5. Intellectual Property Rights

5.1 Our Intellectual Property

All content on our website, including text, graphics, logos, images, software, and code, is the property of Canarlo or its content suppliers and is protected by UK and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from our website content without our express written permission.

5.2 Client Intellectual Property

You retain all rights to content, data, and materials you provide to us ("Client Materials").

By providing Client Materials, you grant us a license to use, modify, and incorporate them solely for the purpose of delivering the agreed services.

5.3 Work Product

Ownership of deliverables created as part of our services ("Work Product") will be specified in individual service agreements. Typically, full ownership transfers to the client upon receipt of full payment, unless otherwise agreed.

5.4 Portfolio Rights

Unless expressly prohibited in writing, we reserve the right to display completed work in our portfolio, case studies, and marketing materials, with appropriate credit and anonymization where requested.

6. Payment Terms

6.1 Pricing

Pricing for our services is provided in individual proposals and agreements. All prices are in GBP (£) unless otherwise specified and exclude VAT, which will be added where applicable.

6.2 Payment Schedule

Payment terms are specified in individual agreements. Typical payment structures include:

• Upfront deposits (typically 25-50% of total project value)
• Milestone payments throughout the project
• Final payment upon project completion
• Monthly retainers for ongoing services

6.3 Late Payments

Invoices are due within 14 days unless otherwise agreed. Late payments may incur interest charges at a rate of 8% per annum above the Bank of England base rate, as permitted under the Late Payment of Commercial Debts (Interest) Act 1998.

6.4 Refunds

Refund policies are specified in individual service agreements. Generally, deposits and payments for completed work are non-refundable.

7. Warranties and Disclaimers

7.1 Our Warranties

We warrant that:

• Services will be performed with reasonable skill and care
• We have the right to provide the services
• Work will be our original creation or properly licensed

7.2 Disclaimer

Except as expressly stated in these Terms or individual agreements:

• Our website and services are provided "as is" without warranties of any kind
• We do not guarantee uninterrupted or error-free service
• We do not warrant that our services will meet all your requirements
• We are not responsible for third-party content or services

8. Limitation of Liability

8.1 Liability Cap

To the maximum extent permitted by law, our total liability for any claims arising from or related to our services shall not exceed the total fees paid by you to us in the 12 months preceding the event giving rise to the claim.

8.2 Excluded Damages

We shall not be liable for:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Indirect, incidental, or consequential damages
• Loss of goodwill or reputation

8.3 Exceptions

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under UK law.

9. Indemnification

You agree to indemnify and hold harmless Canarlo, its directors, employees, and agents from any claims, damages, losses, and expenses (including legal fees) arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any rights of third parties
• Client Materials you provide that infringe third-party rights

10. Termination

10.1 Termination by Either Party

Either party may terminate a service agreement as specified in that agreement. Generally, written notice is required, with notice periods varying based on the type of service.

10.2 Immediate Termination

We may immediately terminate or suspend services if:

• You breach these Terms
• Payment is overdue by more than 30 days
• You engage in fraudulent or illegal activity
• Continuation would cause us legal or reputational harm

10.3 Effect of Termination

Upon termination, you remain liable for all outstanding payments for work completed. We will provide you with work completed to date upon receipt of all payments due.

11. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of our business relationship. This obligation survives termination of any agreement.

Confidential information does not include information that is publicly available, already known to the receiving party, or independently developed.

12. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, war, terrorism, labor disputes, governmental actions, or failure of third-party services.

13. Governing Law and Jurisdiction

These Terms and any disputes arising from them shall be governed by the laws of England and Wales.

You agree to submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes.

14. Dispute Resolution

In the event of a dispute, both parties agree to:

1. First attempt to resolve the matter through good-faith negotiation
2. Consider mediation before resorting to litigation
3. Document all communications regarding the dispute

15. General Provisions

15.1 Entire Agreement

These Terms, together with any applicable service agreements, constitute the entire agreement between you and Canarlo regarding the use of our services.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

15.4 Assignment

You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms without restriction.

15.5 Amendments

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting the updated Terms on our website with a new "Last Updated" date. Continued use of our services after such changes constitutes acceptance.

16. Contact Information

If you have any questions about these Terms, please contact us: